“Now
that the Society is ISO 9001:2008 certified, our members will be demanding
exceptional customer service and the swipe-card technology is one of several
initiatives that we are rolling out”
Excerpt from comments
by JN Enterprise Contact Centre Representative, Michele Pollard-Gonzalez, on
Sunday November 25 2012
JNBS
(Jamaica National Building Society) has introduced yet another innovation on
the step towards Jamaica becoming a Cashless Society. This as they’ve
apparently begun to go Bank Account Book-less first in a system dubbed “Swipe
and Go” as note in the article “JNBS
introduces swipe-card technology”, published Sunday,
November 25, 2012, The
Jamaica Observer.
For
the lovers of Official Press Releases, here’s the official announcement on
JNBS’ website entitled “JNBS
introduces Swipe Card Technology”, Posted on November
22, 2012 by jnbs_admin, JNBS.
The
new system at JNBS, for those Jamaicans who already have a BNS (Bank of Nova
Scotia) aka ScotiaBank Jamaica Accounts, should be quite familiar. Very
interesting development at JNBS, as after attaining ISO 9001:2008Certification,
JNBS had to truly “turn it up a notch” and is offering polished services of an
International Standard. In the process, they’ll benefit via a decrease in the
length of Teller Lines and an increase in the amount of Transactions they
process daily.
This
derived from the quote by JN Enterprise Contact Centre Representative, Michele
Pollard-Gonzales above. It’ll also reduce the long lines in the Building
Society and introduce the convenience of accessing your funds at any branch
aside from the one your account was signed, again another revealing quote from
Michele Pollard-Gonzales: “Members can access funds easily, as they will simply
swipe the card, put in their PIN number, and the teller will then manage the
movement of funds at their request......When you go to a branch that is not
your servicing branch, as long as you enter your PIN after you swipe, the
transaction will be processed”.
But
this can also be seen as a test run by a Local Building Society for the idea of
a Cashless Society such as exists in Sweden as noted in “In
Sweden, Cash Is King No More In Sweden, Cash Is King No More”
Published Monday March 19, 2012, The Jamaica
Gleaner.
With
the removal of the Bank Account Book from the accessing of Funds, customer will
eventually be grandfathered towards using Internet Banking on their Laptops,
Tablets and Smartphones to check on their Bank Account Balances and do
transactions as predicted in my blog
article entitled “CIBC
FirstCaribbean Jamaica and First Global introduce Cross-Network Banking - The
Avengers for the idea of a Cashless Society and Banking Anywhere”.
I’ve
got my fingers crossed for this one folks;
in this push for Bank Account book-less, it’s hoped that they’ll also
introduce the more secure NFC (Near Field Communication) as described in my blog
article entitled “NFC
now supports Device-to-device Data Transfers – Swapping Music in the Castle of
My Skin”. This is technology similar to Swipe Cards used
among the various Banks, Telecom Providers such as LIME and Digicel and Call
Centers such as ACCENT Marketing to guard Access to Sensitive Areas such as the
Production Floor.
In
the process, they’ll phase out Plastic Debit and Credit Cards, as they’re
vulnerable to cloning. Instead, they'll be replaced by NFC-enabled Debit or
Credit Cards or better yet, smartphones as predicted in as I had predicted in
my blog
article entitled “Google
Wallet & Offers vs Square & PayPal - SME's International FlashDance”.
Eventually
by that time Cross-Network Banking will become Standardized among Banks, Credit
Unions, building Societies and other lending agencies as my blog article above
suggests, attracting more of the Unbanked to create Bank Accounts by 2015. Hopefully
too, by that time, Telecom Providers would have rolled out 4G LTE to facilitate
VoIP and Messaging Services powered by Avaya Networks as prognosticated in my blog
article entitled “Digicel
and Avaya Communications launch Avaya Aura for SME's - LIME and Digicel in a
Step Up Revolution towards GSM Voice Extinction”.
Meanwhile
GSM Voice, GPRS and EDGE Services will be free or used for M2M
(Machine-to-Machine) Services among ATM Machines, Laptops, Smartphones and
Tablets as noted in my blog article entitled
“Telecom Provider LIME and M2M Services - Free SMS and EDGE for the Caribbean
to Foster Regional Integration”.
It’s
now up to the BOJ (Bank of Jamaica) to observer these developing trends in the
Banking World and create legislative framework to regulate them and prevent
Money Laundering, as they’ll no doubt catch on:
1. Increasing
use of ATM (Automated Teller Machines) islandwide to access funds
2. Increasing
use of Internet Banking Options on Laptops, Smartphones and Tablets
3. Increasing
Interest in E-Commerce and the needs to have Merchant Credit Card Accounts
4. Increasing
need for Cross-Bank Transfers among Residential Customers
5. Increasing
need for the Adoption of Cash Registers as a requirement among SME (Small and
Medium enterprise) to be effectively taxed
This
standardization, along with the increasing adoption of Laptops, Tablets and
Smartphones by Jamaicans will eventually be the Secret of the Wings
(2012) to
bring about the much desired Cashless Society by Credit Unions and Banks as
described in my blog
article entitled “Mozido
Jamaica Limited and Mobile Payments - Plants and Zombies say the Gods must be
Crazy” and my blog
article entitled “JCCUL
JCUES is put on hold by the BOJ - ePayment setback means Mozido has been
Bewitched”, which
would encompass both the Banked and the unbanked in Jamaica.
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