Looks like I was
right on the money about Rochester, New York based Sutherland Global Services, the
Call Center that’s based on the UWI (University of the West Indies), Mona
Campus. Sutherland Global Services
is now hiring Full-Time Customer Care
Consultants to work at the Mona Technology Park as Christmas draws nigh
based on advert in the Career Section the came in the
Sunday Gleaner dated Sunday October 20th 2013!
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As it turns out,
University Students are having some difficulties adjusting to the reality of
having to work in a Call Center while Studying as many may reject the notion of
doing a Degree only to end up serving White Americans on the phone as I’d
predicted in my blog
article entitled “UWI
opens Call Center to employ Students - Call Center Work before Six Degrees of
Hell in the Working World”.
UWI Students Dilemma – Now Serving White People while
doing a Degree is a Reality
As mentioned in
the article, UWI is a bit of a bubble in terms of their Internal Economy. Many
are from Middle class or well-to-do Working Class Families both within Kingston
as well as from the Rural and Urban Areas outside of Kingston. They sent their
children to UWI to get a Degree, not to wait on Americans, mainly White
Americans.
So many of them
may not want their children to World in a Call Center, fearing they may end up
liking the lifestyle so much and thus drift towards it after graduation. Most
likely too, many of the UWI Students themselves may have heard negative things
about Call Centers in General and thus may be put off by the low salaries and
the 24/7 Nature of Call Center work, where Personnel Department sets Work Hours
based on Traffic Demand, which may be even in the Middle of the Night, if Sutherland Global Services Clients
have 24 hour accounts!
Thus, as many of
these Millennials (ages 18 to 28) who come from fairly financially well off
backgrounds, are probably thinking that all-in-all, they’re above the notion of
serving others, especially White Americans. Coupled with the pressures of Mid-Term and Final Exams, many UWI students even
in Second or Third Years, the possible source of Call Center Agents for Sutherland Global Services, may
find it hard to work at a Call Center while studying, even if they’re’ paying
JA$300 per hour.
Ironic, as many
of them, whose parents may be financially well-off or they have relatives
abroad may be seeking to go to college abroad, only to discover they may have
to do the same thing to make extra
pocket money and survive as Campus Jobs don’t pay all that much. In which case
a degree in Engineering is the best fit, as it pays more both locally as well
as in the US as explained in my Geezam blog
article entitled “Engineering
Degrees are among the Top Earning Degrees in the USA for Jamaican College
Students”.
UWI Students
need to adjust their reality lens: it’s about survival as the skills learned
can help you land a job in the real world. Also, to get a job in a Call Center
doesn’t require a Degree; best strategy is to take your Degree and look at the
courses that can be made into alternative skills as well as to use your CXC’s
to get lower-paying and lower level jobs.
This’ll pay the
Bills and allow you to tread water and survive, landing you a job in a Call
Center for awhile and allow you to keep applying for work until your dream job
that fits your qualifications comes along as I have done as chronicled in my blog article
entitled “How to find work in Jamaica
at Call Centers - Job Agencies, Applications with Proposals and Reading the
Sunday Gleaner for Fast and the Furious 6 Tips and Tricks”. Until then, this is basic
Training Wheels as it relates to dealing with difficult customers!
Sutherland Global Services needs full time Call Center
Agents
The Christmas
holiday is coming up, which means depending on their clients, their Call Center
Call Volume is ramping up, making Christmas a prime time for hiring Temps and
New Agents as veterans in the Call Center World, such as myself know as stated
in my blog
article entitled “How
to find work in Jamaica at Call Centers - Global Outsourcing Limited CEO Devon
Crump comments indicate Paper Free Environment needed at Call Centers to
prevent Scamming and attract more BPO's”.
Sutherland Global Services is
located in the Mona Technology Park on the UWI Campus.
Despite UWI’s
affiliation to the Call Center, it appears that the initial idea of just hiring
UWI Students wasn’t working out and as I’d predicted above, they’re in need of
experienced Call Center Agents, whether or not they are UWI Students. It doesn’t specify how many, but there is a Mona Technology Park Application link for
Sutherland Global Services that you click on to
get the Process going, a Process which I’ve Started.
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Sutherland Global Services process
of hiring Customer Care Consultants is fairly simple. The Advert, which came in
the Sunday Gleaner dated Sunday October 20th
2013, indicates that they’re in need of Full-Time Customer Care Consultants as
they call them. Clearly Graduate Students aren’t the target as I’ve
explained above, as they still are not blissfully aware of Economic Reality of
Jamaica outside of the UWI Bubble.
The application
process is a multistage one that initially assess your flexibility to work 24/7
Monday to Friday by asking a series of questions. If you complete those stages
after repeatedly re-entering the same information during the application
process, you’re then taken to a digital signup form to complete with your
relevant work details.
You need to
complete this to even get called for an Interview so despite this
repetitiveness, its best you put aside at least 1 hours time online to do this
form and have an active email account, your Resume and Application letter handy
as you’ll have to upload them as well. As such, if you’ve already applied and
are continuing your Application, then click on the Sutherland
Global Login Page and login to continue.
That’s it. I’m
keeping my eye on ADV Communications and awaiting when they’ll start putting up
their adverts seeking Call Center Agents as predicted in my blog article
entitled “How
to find work in Jamaica at Call Centers - ADV Communications is a New Call
Center Coming to The Towers on Dominica Drive in New Kingston”. In the meantime,
here’s the link for Applying to Sutherland
Global Services at the Mona Technology Park at UWI:
Address:
Mona Technology Park
University of the West Indies
Mona (7)
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