How to find work in Jamaica at Call Centers - Yoni Epstein's itel-BPO 100 New Agents for Web Advertising and App Developer Client

“Motivated individuals with interest in joining an internal organizational culture that is employee-centric and focuses on charity, family, employee advancement and engagement”

CEO of itel-BPO,Yoni Epstein, commenting in a Press Release on Wednesday August 13^th 2014 of company itel-BPO taking on 100 CSA come March 2015

Call Center Peeps!

Call Center Agents at ACCENT Marketing, Xerox or FullGram Solutions, this News is more exciting than the fact that Simone Clarke Cooper and Yendi Phillipps can STILL somehow fit into their High School Clothes from the 90’s.

You might need to zoom in as it’s still a little hard to believe!

BPIAJ Chairman and President Yoni Epstein is at it again. This time his Call Center that he runs, itel-BPO, his other concern aside from the spanking new 200-seater US$900,000 BPIAJ Call Center Agent Training School slated to come on stream by December 2014 as stated in my blog article entitled “How to find work in Jamaica at Call Centers - BPIAJ Call Center Agent Training School for US$900,000 as Montego Bay Freezone Expands”.

itel-BPO Call Center based in Montego Bay, Jamaica and Grand Bahama in the Bahamas is a 350-man strong operation that is set to take on another 100 employees by March 2015 as stated in “itel-BPO lands new US-based client”, published Friday, August 15, 2014, The Jamaica Observer. The partner to Island outsourcing held a job fair on Thursday August 14^th 2014 at their Cazoumar Free Zone Offices, taking on applications for prospective new employees.

They've apparently snagged a Media and Technology Firm client that does Web Advertising and App Developer for clients to market their products. That narrows it down to a motley crue of companies in the US of A, so I’ll be contacting my sources in the Call Center World to find out who exactly this client is. What's known is the type of inbound/outbound clients that itel-BPO deal with:

1.      Travel

2.      Tourism

3.      Telecommunications

4.      Online Retail

5.      Utilities

6.      Health

7.      Insurance

In addition to Sales and Customer Service, itel-BPO also provides Data Entry and QA (Quality Assurance) Services as well. This makes them a well-rounded BPO (Business Process Outsourcing) Company that's a part of the US$350 million earned annually by Call Centers.

Truth be told, for experienced Call Center workers, that's irrelevant. It’s basically interacting with Customers, even if that interacting is via email, IM (Instant Messaging) or via a VR (Virtual Reality) online interface such as a talking avatar representation of yourself.  

Given itel-BPO business, these 100 new Call Center Agents will find that they have much to learn as they seek to serve these new clients as the Call Center World is set to expand by some 8000 jobs as explained in my blog article entitled “How to find work in Jamaica at Call Centers - 8000 Jobs coming after US$33 million Loan from DGB floated for 8 Call Centers”.

Hoping eventually that something good will be announced in the New Kingston area, as it seems that the Call Centers in Kingston and St. Andrew not taking on any more employees.