How to find work in Jamaica at Call Centers - IBEX new location by Sept 25 2017 needs 600 more Agents

“IBEX has made a strong commitment to Jamaica. In fact, we committed 5,000 jobs in Jamaica to Prime Minister Holness and, as a result, are offering this unique, near-shore opportunity for growth with our US-based clients”

Chief Strategic Accounts and Marketing Officer Julie Casteel, on their push for 600 more Call Center Agents

Folks, looks like September 2017 is the month for IBEX to reach their goal of 1200 Call Center Agents. So for you workers in Advantage Call Center, Xerox Jamaica, Startek and yes IBEX, I’ve got news more interesting than what Lisa Hanna's NOT Wearing!!!

IBEX Global (Jamaica), located in Portmore Pines Plaza office, is expanding once more.

This time they're taking on an additional 600 people, including agent and management-level positions as reported in the article “600 new jobs coming as IBEX expands Portmore operations”, published Wednesday, August 23, 2017 by Karena Bennett, The Jamaica Observer. 

The company currently occupies 10,000 square feet of space across three floors in Portmore Pines Plaza. They're now taken over the Empire Supermarket space, adding an additional 30,000 square feet to their floor space to the tune of $1.5 million. This was made possible thanks to a lease agreement with Real Properties Limited, a wholly owned subsidiary of PROVEN Investments Limited.

IBEX's new location, slated to be opened September 25 2017, will have:

1.      Agent production rooms

2.      Additional training and conference rooms

3.      Common areas for employees

With the new positions, IBEX will bring their employee count up to 1,200, bringing them closer to fulfilling their promise of 5,000 jobs to Jamaica as noted in my blog article entitled “How to find work in Jamaica at Call Centers - IBEX Global paying 400 Call Center Agents JA$400 per hour”.

Their clients seem to like Jamaica, hence their expansion of their English based accounts run by Jamaicans who are very hard-working in a country of unemployed graduates with such a slow Call center expansion, to quote Chief Strategic Accounts and Marketing Officer Julie Casteel: “Our clients are very interested in expanding their English as a First Language locations, and Jamaica provides what they are looking for. The highly trained workforce, appreciation for job opportunities and lack of BPO expansion all make Jamaica a very attractive market for our clients”.

IBEX needs 600 Call Center Agents and support staff - Expansion even as Jamaicans seek opportunities abroad

Washington, DC based IBEX Global had started in Portmore last October 2016 with two principal accounts:

1.      Amazon

2.      AT&T

IBEX provides:

1.      Inbound technical support

2.      Inbound customer care

3.      Inbound sales

4.      Inbound customer retention

5.      Outbound customer acquisition

They deliver onshore, near-shore and offshore solutions in five countries across 18 call centres in 11 languages with a forecasted growth potential of US$10 million for its first year ending July 2017,  US$20 million annually afterwards. They are expanding beyond Portmore and may soon set up shop in New Kingston as Chief Strategic Accounts and Marketing Officer Julie Casteel points out, quote: “We are not just going to expand in the current location. We are actively pursuing additional space in other areas of Kingston and look forward to further growth in the area”.

Expect that to be a uphill climb for IBEX, as many Jamaicans are seeking entrepreneurship as a way out as noted in my blog article entitled “How 9-y-o and Millennials in Jamaica are becoming CEO Entrepreneurs to avoid the Cubicle Rat Race”.

It took IBEX a whole year to get 400 agents since September 2016! So opportunities abound!!