Folks working in the
Call Center World at Xerox, ACCENT Marketing and elsewhere, I’ve more important
news relating to Call Centers that’s more important than Simone Clarke Cooper trying
to sneak up on the food on the Smile Jamaica set on Television Jamaica.
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This as Mandeville,
capital of the parish of Manchester is finally getting their first BPO
(Business Process Outsourcing) aka Call Center in the form of Sutherland Global as reported in the article “Mandeville
Gets Its First Business Process Outsourcing Company” Published Thursday
March 12, 2015 by Janet Silvera, The
Jamaica Gleaner.
The Big news broke at
a Jamaica Investment Forum on Thursday March 11th 2015 when Prime
Minister Portia Simpson Miller announced that Sutherland Global was indeed setting up shop
in Mandeville.
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This pretty much
confirmed my earlier blog article entitled
“How
to find work in Jamaica at Call Centers - 20000 Call Center Jobs at Sutherland
Global in New Kingston and Mandeville means boom time for NCU Students in
Manchester” where I’d mentioned that Sutherland Global was
expanding not only in New Kingston but also to Mandeville.
They’re also looking
for an additional 1000 Call Center Agents, QA (Quality assurance) and
Supervisors, most likely staff draw from persons who live in Mandeville. This
is my estimate based on the words of Country Head and Associate Vice President
for Sutherland Global,
Odetta Rockhead, who outlined plans at the Jamaica Investment Forum gathering
to grow Sutherland Global
from 2000 Jamaican employees to 3000 Jamaican employees.
For those wishing to
apply to Sutherland Global,
it might be a good idea to read up about the Country Head and Associate Vice
President for Sutherland Global,
Odetta Rockhead.
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Her rise to her
current position makes for interesting reading as per the article “Odetta
Rockhead, The Woman Who Conquered The BPO Challenge”, published Monday
March 16, 2015 by Karrie Williams, The
Jamaica Gleaner.
Sutherland
Global in Mandeville – 70,000 square feet of ICT Ward Avenue Facility might
host two Call Centers
Sutherland Global is truly
growing at a very fast pace since 2012 when they had launched as chronicled in
my blog article
entitled “UWI
opens Call Center to employ Students - Call Center Work before Six Degrees of
Hell in the Working World”.
Since then, they've
switched from hiring University students, their initial pool of employees to
taking on persons who've applied from outside of the University of the West
Indies as of the fourth quarter of 2014 as per my blog article entitled
“How
to find work in Jamaica at Call Centers - Sutherland Global Service is now
hiring Full-Time Customer Care Consultants to work at the Mona Technology Park
as Christmas draws nigh”.
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The location of Sutherland Global's Call
Center is almost confirmed, with the ICT facility being built on Ward Avenue as
described in the article “Ward
Avenue ICT facility almost ready”, published Monday, March 23, 2015 BY ALICIA SUTHERLAND Observer staff
reporter, The Jamaica Observer
being the most likely location.
Based on its size, it
may host not only Sutherland
Global, but another Call Center. So we may be looking at not just one, but
two (2) call Centers sharing the 70,000 square feet of ICT space that's capable
of hosting about 1000 seats.
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Already the Minister
of Finance, Dr. Peter Phillips, has tabled a National five-year strategy to
grow the BPO industry from the current target of 15,000 seats to some 30,000 by
2020 as stated in the article “Business
Process Outsourcing Sub-Industry To Drive Growth”, Published Wednesday
March 25, 2015, The Jamaica Gleaner
and “Government
hopes to double BPO employment by 2020 — Phillips”, published Sunday, March
15, 2015 BY KARENA BENNETT Business
reporter, the Jamaica Observer.
So with 1000 workers
needed in six (6) months time, if you're in Mandeville, this may be your lucky
day.
Here’s the link:
Address:
Mona Technology Park
University of the
West Indies
Mona (7)
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