My Thoughts on Technology and Jamaica: How Digicel Data Doctor prevents Jamaican smartphones users from losing credit

Saturday, February 10, 2018

How Digicel Data Doctor prevents Jamaican smartphones users from losing credit

“We made a commitment to listen. We made a commitment to change. Our dynamic team of tech-savvy Data Doctors knows the ins and outs of smartphones and how mobile data works, so our customers can feel confident that they will get all the help they need with even the most complex issues, always with a friendly greeting and a warm conversation”

CEO of Digicel Jamaica., Justin Morin, on the reintroduction of the Digicel Data Doctor 101 toll-free hotline

Is there a Data Doctor in the House?

Digicel has been on a roll, of late, having launched Destination Data and Free Data Nights as noted in my Geezam blog article entitled “Digicel gives all Prepaid Customers in Jamaica a Christmas Gift”.

Now they're decided that they need to reintroduce their Data Doctors to provide 12-hour call support each day as reported in the article “Digicel ‘Data Doctors’ Back On Call”, Published Friday February 9, 2018, The Jamaica Gleaner.

Customer can now dial 101 toll-free for a Data Doctor.

So what are the Digicel Data Doctors?

Digicel Data Doctors - Digicel ups the Ante with Better Customer Service

The Digicel Data Doctors are a team of customer care agents dedicated to answering questions on the following.

1.      Understanding the features of their smart-phone or Internet-enabled device
2.      Getting the right settings for their device to operate at peak performance while using data
3.      Selecting the best mobile data plan that suits their lifestyle and budget

The 101 toll-free lines will operate from 8 a.m. to 8 p.m. daily and is dedicated to dealing exclusively with for data matters. This is in addition to their 24/7 Customer Care Call Center, which is also located at their Headquarters on the waterfront!!

This is great as many Jamaicans need help with using their smartphones, being as they are mainly gifts from friends and family abroad but come with no instruction manuals. Worse, accessing Digicel Website requires that you have internet at home or you log on at an internet cafe, something very few Jamaicans actually do.

Interestingly they're already placed some helpful information on their Digicel YouTube Channel. Here are a few very helpful videos!

First, How to Activate & Renew a Data Plan.....

Next, How to Activate the International Calling Plan

Also, how to Ensure Your Phone Can Browse the Internet

And my personal favourite, how to Prevent Your Phone From Losing Credit...

Despite these videos, Digicel created this line based on customer feedback to offer simplified offerings, transparent charging and ways to prevent unwanted data usage as described in my blog article entitled “How to stop FLOW Jamaica or Digicel smartphone using your Mobile Data and Credit”.

Best of all, you can win smartphones such as the Samsung J5 Prime ever since Free Data Nights have become a permanent part of Digicel Data plans since January 2018 as I'd pointed out in my blog article entitled “How to get Digicel’s Free Data Nights and win a Samsung J5 Prime”.

So I guess this idea might soon put Digicel back in the No. 1 Spot, as they're the only telecom Providers providing this information instead. Sharing is caring so share this video with your friends!!!

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