“We
made a commitment to listen. We made a commitment to change. Our dynamic team
of tech-savvy Data Doctors knows the ins and outs of smartphones and how mobile
data works, so our customers can feel confident that they will get all the help
they need with even the most complex issues, always with a friendly greeting
and a warm conversation”
CEO of Digicel
Jamaica., Justin Morin, on the reintroduction of the Digicel Data Doctor 101
toll-free hotline
Is
there a Data Doctor in the House?
Digicel
has been on a roll, of late, having launched Destination Data and Free Data
Nights as noted in my Geezam blog article
entitled “Digicel gives all
Prepaid Customers in Jamaica a Christmas Gift”.
Now
they're decided that they need to reintroduce their Data Doctors to provide
12-hour call support each day as reported in the article “Digicel
‘Data Doctors’ Back On Call”, Published Friday February 9, 2018, The Jamaica Gleaner.
Customer
can now dial 101 toll-free for a Data Doctor.
So
what are the Digicel Data Doctors?
Digicel Data Doctors -
Digicel ups the Ante with Better Customer Service
The
Digicel Data Doctors are a team of customer care agents dedicated to answering
questions on the following.
1. Understanding
the features of their smart-phone or Internet-enabled device
2. Getting
the right settings for their device to operate at peak performance while using
data
3. Selecting
the best mobile data plan that suits their lifestyle and budget
The
101 toll-free lines will operate from 8 a.m. to 8 p.m. daily and is dedicated
to dealing exclusively with for data matters. This is in addition to their 24/7
Customer Care Call Center, which is also located at their Headquarters on the
waterfront!!
This
is great as many Jamaicans need help with using their smartphones, being as
they are mainly gifts from friends and family abroad but come with no
instruction manuals. Worse, accessing Digicel Website requires that you have
internet at home or you log on at an internet cafe, something very few
Jamaicans actually do.
Interestingly
they're already placed some helpful information on their Digicel YouTube
Channel. Here are a few very helpful videos!
First,
How to Activate & Renew a Data Plan.....
Next,
How to Activate the International Calling Plan
Also,
how to Ensure Your Phone Can Browse the Internet
And
my personal favourite, how to Prevent Your Phone From Losing Credit...
Despite
these videos, Digicel created this line based on customer feedback to offer
simplified offerings, transparent charging and ways to prevent unwanted data
usage as described in my blog article
entitled “How
to stop FLOW Jamaica or Digicel smartphone using your Mobile Data and Credit”.
Best
of all, you can win smartphones such as the Samsung J5 Prime ever since Free
Data Nights have become a permanent part of Digicel Data plans since January
2018 as I'd pointed out in my blog article
entitled “How to get
Digicel’s Free Data Nights and win a Samsung J5 Prime”.
So
I guess this idea might soon put Digicel back in the No. 1 Spot, as they're the
only telecom Providers providing this information instead. Sharing is caring so
share this video with your friends!!!
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