“I
know that the naysayers had previously thought that Jamaica would not be
interested in number portability, but we have seen that with the option to jump
ship at any time … it encourages our telecoms to pay more attention to customer
service and especially the quality of service”
Minister of Science,
Technology and Energy Dr Andrew Wheatley speaking about Number Portability at
the 2nd of the 14th annual which was held at the Secrets
Resorts and Spa located in Freeport, St James
In
some really embarrassing news for local telecommunications, Number Portability
is not doing so well.
Only
60000 persons have switched networks under Number Portability as noted in the
article “Just
over 60,000 accounts switched under number portability”, published
Thursday, October 27, 2016, The
Jamaica Observer.
This shockingly low figure was proudly revealed by Minister of Science, Technology and Energy Dr Andrew Wheatley addressing the 2nd of the 14th annual OOCUR (Conference of the Organization of Caribbean Utility Regulators) which was held at the Secrets Resorts and Spa located in Freeport, St James.
The
conference Theme, “Creating a Spectrum of Opportunities in the Caribbean” seems
in stark contrast to the news that Number Portability was effectively dead!
The
upbeat nature of the three-day conference, seemed to be in stark contrast to
the progress made in Number Portability Adoption since June of 2015 as reported
in my blog article
entitled “Jamaica
Number Portability 2 months on - How to Port your number as All Good Customer
go to Heaven in 90 Days”.
Back then, around 33000 customer of FLOW and Digicel switched Networks in less than 2 month as noted in the article “33,000 Jamaicans Switch Accounts Under Number Portability”, published August 28, 2015 O. Rodger Hutchinson, The Jamaica Information Service.
So
what happened?
Jamaican and Number
Portability – Lack of Advertising the cause but Caricel the Cure
But
now in 2016, nearly 1 year later, only 60,000 have made use of the facility
powered by Porting Access B.V. from the Netherlands as explained in my blog article
entitled “Jamaica
has selected Porting Access B.V. for NPA - How NPAS will provision a TPRR based
CRDB”.
The slowing down of access to Number Portability is directly related to a lack of advertisement by the Ministry of Science, Technology and Energy. After all, how can you know a service exists if it’s not being continuously advertised?
Still,
it has encouraged Telecom Providers to improve their services, albeit they're
still mis-treating customers, prompting the OUR to review customer Contracts as
noted in my blog
article entitled “How
FLOW and Digicel Jamaica can improve Customer Contracts as OUR sets Guidelines,
Limitations and Penalties”.
Telecom
service providers are slowly making adjustments to their customer offerings.
But they're yet to offer unlimited data for streaming and Free Wi-Fi Internet
from FLOW modems as argued in my Geezam blog
article entitled “FLOW
Jamaica new Data Plans as FLOW ID, My FLOW App and Streaming Needed”.
Still,
this will not stop the coming of Caricel Jamaica; they can easily use Number
portability as their advertising medium to win customers with cheaper Voice and
Data Bundles as explained in my blog article
entitled “Symbiote
Investments Limited gets DMSL License for Caricel as 5G coming in 2020”.
Minister
of Science, Technology and Energy, the ball is in your court but customers will
benefit in the long run.