My Thoughts on Technology and Jamaica: How to Hard Reset the FLOW or Digicel Alcatel OneTouch Pop C2 smartphone

Sunday, January 29, 2017

How to Hard Reset the FLOW or Digicel Alcatel OneTouch Pop C2 smartphone

So...it finally happened.

You're locked yourself out of your Alcatel OneTouch Pop C2 smartphone. Completely forgot the password and did not do a backup as I'd instructed you to do in my MICO Wars blog article entitled “How to backup and export Google Android contacts before you lose your smartphone”.

Lucky for you the same thing happened to a friend of mine in Swallowfield. So decided the document the process of doing a Factory Reset of the smartphone, after she agrees to lose all the data, contacts and all.

How to Hard Reset the Alcatel OneTouch Pop C2 smartphone

First, you turn off the cellphone and remove the SIM Card. Then you press and hold Volume Up THEN the Power button (in that order) until you see Recovery mode, which will look like this.

Google Logo

Use the Volume Up/volume down keys to scroll and the power key to Enter. Select Wipe Data/Factory Reset.

 Google Logo
On the next screen scroll down to YES as you want all the data to be erased.

 Google Logo

The Android OS then wipes the data and formats the Hard-drive while it displays a spinning icosahedron for some strange reason.

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Finally it finishes formatting /data and /cache and gives you the Data Wipe Complete prompt.


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Then power off the phone by doing a battery pull. Restart with the start button. If it worked, you should see this come on the screen followed by the company logo, in this case LIME.

Google Logo

The Alcatel OneTouch Pop C2 smartphone then goes through a system upgrade as it prepares to boot up for the first time.

Google Logo

The Setup Wizard then appears on the screen. I suggest you NOT skip, as it is vital to the Reset process.

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Select English as you Language or any language you prefer.

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Select you keyboard. As an android user, I like the swiftkey keyboard.

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Select the time Zone; I chose to let the phone automatically find the time zone. Being an army type of persons, I recommend the 24 hour format.

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Skip the Wi-Fi Setup.....you can do that later....

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Also skip the creation of a Google Account.....you can do that later....

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That's it!! You’re finished if you see this screen!!

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Finally the home screen!!!

Google Logo

At this point you can insert you SIM Card, set up your Wi-Fi and set up you Google account. Then head out to the nearest free Wi-Fi hotspot as listed in my blog article entitled “How USF Free Wi-Fi at Jamaican Park means Pokemon Go going mainstream in Jamaica” and download games......or hunt Pokemon!!

Sharing is caring so share this with your friends!!





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