Folks
and Call Center peeps at Advantage, Xerox and Startek, I've got news more
exciting than the possibility that Rainforest Seafoods Lionfish Fillet might be
coming to Mother's Enterprises as predicted in my MICO Wars blog article
entitled “How
Rainforest Seafoods Lionfish will end up as Mother’s Lionfish Patty”.
If
you're in possession of a degree in IT or Cisco, Microsoft, CompTIA
certifications, you might be inclined to become a TSA (Technical Service Agent)
instead of a CSA (Customer Service Agent).
After
all, all we CSA's do all day is handle calls that are for the most part very
simple as I currently do at Advantage Call Center as pointed out in my blog article
entitled “How
to find work in Jamaica at Call Centers - A Brief Listing of Call Center Job
Openings in New Kingston”.
So
for those techie peeps, there is Tritel Services Jamaica, which is secretly
seeking persons with such qualifications to expand their Call Center. The
Technical Certifications needed to work at Tritel Services Jamaica are as
follows:
1.
A+
2.
Network+
3.
CCNA
4.
CCNP
5.
Microsoft Certified Professional
6.
Degree in Information Technology
Past
experience as a TSA is great according to my sources at Tritel Services
Jamaica, especially if that experience involved fixing:
1.
Personal computers
2.
Electronic devices
3.
Networking
4.
Mobile products
5.
Applications
Being
well spoken, and possessing a proficiency in Microsoft packages will also help.
My sources at Tritel Services Jamaica tell me the jobs pay over JA$400 but you’ll be required to submit the following as part of the interview/evaluation
process:
1.
Updated resume
2.
2 passport size photos
3.
Educational qualifications
4.
Birth Certificate and Marriage
Certificate (if applicable)
5.
Valid Government issued photo identification
6.
TRN & NIS cards
7.
P45 (if applicable)
Application
are sent to this email: careers@tritelja.com
Interestingly
too, you'll also be required to submit the following, an indication of how
stringent Call Centers are becoming:
1.
Police record certificate
2.
Drug test
So
are there other like Tritel Services Jamaica
Tritel
Services Jamaica and BPO in Jamaica - Slow Silent Expansion of the Call Center
Juggernaut
Tritel
Services Jamaica is one of six (6) new companies that launched in 2016 as noted
in “New
BPO Companies Coming”, Published Friday February 12, 2016 by Tameka Gordon,
The Jamaica Gleaner.
These
six (6) new Call Centers are:
1.
Quality Works Consulting Group
2.
PCR Nearshore
3.
Advanced Call Centre Technologies
4.
MJ Contact Solutions
5.
DG Call Sales Solutions Limited
6.
Tritel Services Jamaica
This
translates into a lot of potential in 2016 and beyond as the silently ramp up
of these Call Centers picks up pace:
1.
3,237 jobs
2.
2,047 permanent
3.
1,190 temporary posts
Currently
the BPO sector in Jamaica consists of some 40 companies providing some 17,000
jobs. Albeit it's not going to make you wealthy, it's worth keeping your ears
to the ground and watching your WhatsApp groups.
Buying
and reading the Sunday Gleaner and even placing an Ad in the Sunday Gleaner
seeking work isn't a bad idea either as explained in my blog article
entitled “How
to find work in Jamaica at Call Centers - How to use a Call Center to Hunt for
your Dream Job”.
So
keep an eye and ear out for Tritel Services Jamaica as these other Call Center
present opportunities for the more technically skilled specialists seeking
upward mobility in a world based on providing service to customer on behalf of
clients.
Here’s
the link:
Tritel
Services Jamaica
careers@tritelja.com
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