“IBEX
has made a strong commitment to Jamaica. In fact, we committed 5,000 jobs in
Jamaica to Prime Minister Holness and, as a result, are offering this unique,
near-shore opportunity for growth with our US-based clients”
Chief Strategic
Accounts and Marketing Officer Julie Casteel, on their push for 600 more Call
Center Agents
Folks,
looks like September 2017 is the month for IBEX to reach their goal of 1200
Call Center Agents. So for you workers in Advantage Call Center, Xerox Jamaica,
Startek and yes IBEX, I’ve got news more interesting than what Lisa Hanna's NOT
Wearing!!!
IBEX
Global (Jamaica), located in Portmore Pines Plaza office, is expanding once
more.
This
time they're taking on an additional 600 people, including agent and
management-level positions as reported in the article “600
new jobs coming as IBEX expands Portmore operations”, published Wednesday,
August 23, 2017 by Karena Bennett, The
Jamaica Observer.
The company currently occupies 10,000 square feet of space across three floors in Portmore Pines Plaza. They're now taken over the Empire Supermarket space, adding an additional 30,000 square feet to their floor space to the tune of $1.5 million. This was made possible thanks to a lease agreement with Real Properties Limited, a wholly owned subsidiary of PROVEN Investments Limited.
IBEX's
new location, slated to be opened September 25 2017, will have:
1. Agent
production rooms
2. Additional
training and conference rooms
3. Common
areas for employees
With
the new positions, IBEX will bring their employee count up to 1,200, bringing
them closer to fulfilling their promise of 5,000 jobs to Jamaica as noted in my
blog article
entitled “How
to find work in Jamaica at Call Centers - IBEX Global paying 400 Call Center
Agents JA$400 per hour”.
Their
clients seem to like Jamaica, hence their expansion of their English based
accounts run by Jamaicans who are very hard-working in a country of unemployed
graduates with such a slow Call center expansion, to quote Chief Strategic
Accounts and Marketing Officer Julie Casteel: “Our clients are very interested
in expanding their English as a First Language locations, and Jamaica provides
what they are looking for. The highly trained workforce, appreciation for job
opportunities and lack of BPO expansion all make Jamaica a very attractive
market for our clients”.
IBEX needs 600 Call
Center Agents and support staff - Expansion even as Jamaicans seek
opportunities abroad
Washington,
DC based IBEX Global had started in Portmore last October 2016 with two
principal accounts:
1. Amazon
2. AT&T
IBEX
provides:
1. Inbound
technical support
2. Inbound
customer care
3. Inbound
sales
4. Inbound
customer retention
5. Outbound
customer acquisition
They
deliver onshore, near-shore and offshore solutions in five countries across 18
call centres in 11 languages with a forecasted growth potential of US$10
million for its first year ending July 2017,
US$20 million annually afterwards. They are expanding beyond Portmore
and may soon set up shop in New Kingston as Chief Strategic Accounts and
Marketing Officer Julie Casteel points out, quote: “We are not just going to
expand in the current location. We are actively pursuing additional space in
other areas of Kingston and look forward to further growth in the area”.
Expect that to be a uphill climb for IBEX, as many Jamaicans are seeking entrepreneurship as a way out as noted in my blog article entitled “How 9-y-o and Millennials in Jamaica are becoming CEO Entrepreneurs to avoid the Cubicle Rat Race”.
It
took IBEX a whole year to get 400 agents since September 2016! So opportunities
abound!!
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