Great
news Call Center peeps at ACCENT, Xerox and Fullgram!
I’ve
got more interest happening in the Call Center World that’s waaaay more interesting
that what Yendi Phillipps
may NOT be wearing under those skin tight leather leggings as Agent Y in
Digicel’s latest Spy vs Spy themed Marketing push.
Hinduja Global Services, a BPO (Business
Process Outsourcing) company (read “Call Center”) on Monday November 3rd 2014
has secured yet another contract to handle the Customer Services of another
Local Banking Firm as stated in the article “Hinduja
inks another deal with local banking firm”, published Wednesday, November
05, 2014 BY KARENA BENNETT Business Reporter, The Jamaica Observer.
But
of greater importance to Call Center peeps is that they taking on an additional
500 persons as part of the 17,000 sq ft expansion, part of their US$300 million
(J$33.9 billion), as according to Regional Manager of Hinduja, Eddie Quintal,
it's all about the clients, quote: “Our expansions are driven primarily by the
market, so if tomorrow I get a client who wants us to do business in Montego
Bay, I'll do it”.
They're
hope to cap off their expansion in Jamaica by March 2015 and in the process
bolster their revenue based with local firm, as currently as much as 28% of
their revenue is coming from Healthcare Clients as noted in the article “Hinduja
expands business in Jamaica; other BPO operators secure more space”,
published Wednesday, October 29, 2014, The
Jamaica Observer.
There's
even the possibility that they may eventually out-compete other Call Centers to
get the lucrative contract for JPS Co (Jamaica Public Service Company) to quote
Regional Manager of Hinduja, Eddie Quintal: “We had looked at the Jamaica
Public Service (JPS), but they were going through some transitioning with their
top management at the time”.
With
some 8500 employees in North America, Latin America, Europe, Asia and Africa
handling some 141 client accounts as stated in “Hinduja
Global Solutions Expands Business in Jamaica”, published Mon Oct 27, 2014
6:45am EDT, Reuters, the Jamaican
expansion is a welcome relief to those Millennials (ages 18 to 28) and High
School leaders leading to see employment.
Best
of all, more faith placed in Jamaicans is a sign that the Call Center World is expanding
as evidenced from the current expansion in of another BPO, Sutherland Global as
noted in my blog
article entitled “How
to find work in Jamaica at Call Centers - 20000 Call Center Jobs at Sutherland
Global in New Kingston and Mandeville means boom time for NCU Students in
Manchester”.
Flexi-work Week
Legislation passed by the Senate - More Call Centers coming as legislation says
Jamaica is open for business
So
is the BPIAJ (Business Process Industry Association of Jamaica) investment in a
Call Center Agent Training School thanks to a US$900,000 ($100.8 million) Loan
from the IDB as I’d reported in my blog article entitled
“How
to find work in Jamaica at Call Centers - BPIAJ Call Center Agent Training
School for US$900,000 as Montego Bay Freezone Expands” was well founded.
Some
2500 jobs created thus far in 2013 and another 10,000 to be created in the Call
Center Industry by 2018 especially as more Colleges like UCC (University
College of the Caribbean) begin to train students to work in Call Centers as
noted in my blog
article entitled “How
to find work in Jamaica at Call Centers - US$5-million Call Center in Portmore
jointly being built by UCC and Property Developer Gordon Tewani”.
Expansion
is a must for Hinduja Global Services as
these 500 jobs could not have come at a better time.
Let's
hope that as the flexi-week legislation has now come into effect having been
passed into law by the Upper House (Senate) as stated in the article “Upper
House passes flexi-work Bill” published Monday, November 03, 2014, The Jamaica Observer and the Horses'
Mouth, the Jamaica Information Service as
noted in their article “Senate
Approves Flexi Work Arrangement Bill”, published November 2, 2014 by
Latonya Linton, The Jamaica Information Service.
Hopefully,
Jamaican workplaces, like the BPO Industry can take advantage of our close
proximity to the American Market as well as our propensity to speak as our American
clients do.
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