“Accent's
CEA service offering complements the acquisition of Ideal Dialogue in 2013 and
creates a very capable CEA solution platform with added customer analytics
capabilities," said "This step
is in line with our strategy to engage in a different and more meaningful way
with clients while adding higher value service offerings”
President of StarTek,
Chad Carlson, commenting on their purchase of ACCENT Marketing on Monday May 11th
2015 which will be finalized by Sunday May 31st 2015
Folks
in the Call Center World, especially at ACCENT Marketing, it's your time again.
I've got news that's more interesting the strange obsession that Emprezz
Golding has for taking selfies.
I'm
of course referring to the sale of ACCENT Marketing to Colorado-based BPO
(Business Processing Outsourcing) company, StarTek, for approximately US$16
million as reported in the article “Accent
Sells BPO Operations In Jamaica, New Owners Have No Plans To Expand”,
published Wednesday May 13, 2015, Camilo Thame, The Jamaica Gleaner.
ACCENT
Marketing is a prize catch for StarTek, allowing them to add some 2,000 seats
and 2,300 member of start, 700 of whom are telecommuting Call Center agents
affiliated with either ACCENT's Montego Bay Location of New Kingston Location
at 63 Knutsford Boulevard, Kingston 5.
This
is quite an historic occasion for the almost ten (10) year old company that a
stated out in 2006 in New Kingston at 63 Knutsford Boulevard and eventually
opened up their second location in Montego Bay in 2013. Once the Deal closes on Sunday May 31st
2015, StarTek will have:
1.
50 clients
2.
14,000 Employees
3.
Call Centers in five (5) countries
The
deal, part of a US$50 million loan from BMO Harris Bank, once rationalized into
their day-to-day operations, will help increase StarTek's revenue of
US$250-million per annum by some 25%.
So
says the official statement from StarTek on Monday May 11th 2015,
quote: “We remain focused on executing for our clients, converting our strong
pipeline to fill existing and new capacity, and quickly integrating Accent to
allow us to get back to generating cash and paying down debt”.
So
does this mean that salaries will go up? Highly unlikely, but it does mean that
their might be some new hiring at the Call Center. Now would be a good time as
any to drop off an application at ACCENT Marketing.
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