“Motivated
individuals with interest in joining an internal organizational culture that is
employee-centric and focuses on charity, family, employee advancement and
engagement”
CEO of itel-BPO,Yoni
Epstein, commenting in a Press Release on Wednesday August 13th 2014
of company itel-BPO taking on 100 CSA come March 2015
Call
Center Peeps!
Call
Center Agents at ACCENT Marketing, Xerox or FullGram Solutions, this News is
more exciting than the fact that Simone Clarke Cooper and Yendi Phillipps can
STILL somehow fit into their High School Clothes from the 90’s.
BPIAJ
Chairman and President Yoni Epstein is at it again. This time his Call Center
that he runs, itel-BPO, his other concern aside from the spanking new
200-seater US$900,000 BPIAJ Call Center Agent Training School slated to come on
stream by December 2014 as stated in my blog article
entitled “How
to find work in Jamaica at Call Centers - BPIAJ Call Center Agent Training
School for US$900,000 as Montego Bay Freezone Expands”.
itel-BPO
Call Center based in Montego Bay, Jamaica and Grand Bahama in the Bahamas is a 350-man
strong operation that is set to take on another 100 employees by March 2015 as
stated in “itel-BPO
lands new US-based client”, published Friday, August 15, 2014, The Jamaica Observer. The partner to
Island outsourcing held a job fair on Thursday August 14th 2014 at
their Cazoumar Free Zone Offices, taking on applications for prospective new
employees.
They've
apparently snagged a Media and Technology Firm client that does Web Advertising
and App Developer for clients to market their products. That narrows it down to
a motley crue of companies in the US
of A, so I’ll be contacting my sources in the Call Center World to find out who
exactly this client is. What's known is the type of inbound/outbound clients
that itel-BPO deal with:
1.
Travel
2.
Tourism
3.
Telecommunications
4.
Online Retail
5.
Utilities
6.
Health
7.
Insurance
In
addition to Sales and Customer Service, itel-BPO also provides Data Entry and
QA (Quality Assurance) Services as well. This makes them a well-rounded BPO
(Business Process Outsourcing) Company that's a part of the US$350 million
earned annually by Call Centers.
Truth
be told, for experienced Call Center workers, that's irrelevant. It’s basically
interacting with Customers, even if that interacting is via email, IM (Instant
Messaging) or via a VR (Virtual Reality) online interface such as a talking
avatar representation of yourself.
Given
itel-BPO business, these 100 new Call Center Agents will find that they have
much to learn as they seek to serve these new clients as the Call Center World
is set to expand by some 8000 jobs as explained in my blog article
entitled “How
to find work in Jamaica at Call Centers - 8000 Jobs coming after US$33 million
Loan from DGB floated for 8 Call Centers”.
Hoping
eventually that something good will be announced in the New Kingston area, as
it seems that the Call Centers in Kingston and St. Andrew not taking on any
more employees.
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